Back to: Solve Product Usage Problems with a QR Code and Mobile Training
A great user experience starts with great onboarding.
Users Learn Different Ways How to Use Your product
Clear, simple product training helps users get started fast, reduces confusion, and builds confidence from the first use.
Users Learn in Different Ways – You Must Design for All
Every user learns differently. Your job is to help each one succeed in just 1–3 minutes from unboxing to first use. That means offering training in multiple formats, not just the one you prefer.
According to the VARK model, there are four main types of learners:
1. Visual Learners
want to see how it works. Give them short videos, diagrams, and images.
2. Reading/writing learners
prefer clear written instructions—manuals, FAQs, or short how-to texts.
3. Kinesthetic learners
learn by doing. They often want to try it first and look for help only if something doesn’t work. Design highly intuitive products and fix potential issues with visual troubleshooting guides.
4. Auditory learners
learn best by listening. Add voice-over or spoken tips in the training video.
You don’t know what type of learner your user is, therefore it’s essential to provide training in all the formats listed above to ensure everyone can learn to use your product effectively.
How Common Are the Different Types of Learners?
20-30%
Visual Learners
20-30%
Reading Writing Learners
20-30%
Kinesthetic Learners
10-20%
Auditory Learners
50-65%
Multimodal learners (2+ styles)
Because the population is fairly evenly split across the different learning styles, and even over half of users are multimodal—you can’t rely on a one-size-fits-all approach.
That’s why offering training in diverse formats (video, images, text, interaction) is essential. Even if matching learning styles doesn’t guarantee better outcomes, research shows it increases engagement, improves accessibility, and leads to higher user satisfaction — especially when users are learning to operate a new product.
How to Improve the Product with Digital Onboarding Training
How It Should Work
This is the method Uniwaves uses to create effective training modules for its customers as a service.
1
The Product has a QR Code
The product has a QR code that links directly to a web page with onboarding instructions and troubleshooting help. Support is always just one scan away when they use the product.
2
The User Scan the QR Code with Mobile Phone
When the user needs help, they simply scan the QR code with their phone. The page that opens matches the product version and is shown in the user’s preferred language.
3
User Choose How They Like to Learn
User can watch a short quick-start video, follow 1-2-3 step instructions, use interactive troubleshooting, or contact the right support service — whatever works best for them.
Put It Into the Practice
Task: Plan and come up with ideas for what kind of digital training different users would want for your product. Think about both first-time users and experienced professionals — what kind of content and formats would help each group learn quickly and easily?
Select What Kind of Training Your Users Would Like to Have
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