In this video, I will explain why I choose to use a CRM (Customer...
Privacy Policy
Who we are
This Privacy Policy describes how Uniwaves Oy (“Company,” “we,” or “us”) collects, uses, stores, and protects personal data obtained from individuals visiting our homepage and engaging with us through our CRM system. We are committed to complying with the General Data Protection Regulation (GDPR) and protecting your privacy.
Our website address is: uniwaves.com.
Data Controller
Uniwaves Oy is the data controller responsible for the processing of your personal data. If you have any questions regarding the processing of your personal data, you can contact our designated representative:
Contact Person: Mika Wenell Phone: +358 40 173 7211 Email: mika.wenell@uniwaves.com
Personal Data Collected
We may collect the following personal data:
- Name
- Email address
- Mobile phone number
- IP address
- Other information provided by you voluntarily
- Additionally, we may collect data regarding your use and interaction with our homepage through the use of cookies. This includes information about your visits, pages viewed, and actions taken on our website.
- We may ask for data from you by using forms and making surveys
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Purpose and Legal Basis for Processing
We collect and process your personal data for the following purposes
- Communication: We use your personal data to communicate with you, respond to your inquiries, and provide information about our products and services.
- Sales and Marketing: With your consent, we may use your personal data to send you promotional materials, offers, and updates related to our products and services.
- Customer Relationship Management: We process your personal data to manage and maintain our relationship with you as a customer, including providing support, handling orders, and managing invoicing and payments.
- Service Delivery: We use your personal data to deliver the services you have requested from us, including fulfilling orders and providing customer support.
- Surveys for our customers: We use your data for doing surveys and research for our customers.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.
Data Sharing
We may share your personal data with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., email marketing platforms, CRM system providers). These service providers are bound by contractual obligations to ensure the confidentiality and security of your personal data.
We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except as required by law or as necessary to protect our rights, property, or safety.
Data Transfers
We do not transfer your personal data to countries outside the European Economic Area (EEA) that may have different data protection laws.
Your Rights
You have certain rights regarding your personal data under GDPR. These rights include:
- Right to access: You can request access to your personal data that we hold.
- Right to rectification: You can request the correction or updating of any inaccurate or incomplete personal data.
- Right to erasure: You can request the deletion of your personal data under certain circumstances.
- Right to restrict processing: You can request the restriction of processing your personal data under certain circumstances.
- Right to object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to data portability: You can request a copy of your personal data.
- To exercise your rights or if you have any questions or concerns regarding the processing of your personal data, please contact our designated representative mentioned at the beginning of this document..
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our homepage. We encourage you to review this Privacy Policy periodically for any updates.
Last Updated: 2023-06-23
Please review our Privacy Policy regularly to stay informed about how we collect, use, store, and protect your personal data.
Koodikatselmointi
Älä heitä roskiin koodia, jonka voi vielä korjata! Koodikatselmoinnin avulla lujitetaan omaa teknologiaa ja tunnistetaan heikot kohdat ajoissa.
Jokainen koodirivi on lisää ylläpidettävää: tunnetko työmaasi?
Koodikatselmointi on vakuutus yrityksen teknologian tilasta. Se parantaa ohjelmiston ylläpidettävyyttä, tehokkuutta, luotettavuutta ja turvallisuutta. Koodikatselmointi on siis mahdollisuus tunnistaa niitä kuuluisia matalalla roikkuvia hedelmiä – ja poimia ne talteen.
Milloin koodikatselmointi on paikallaan?
Koodikatselmointia tarvitaan, kun ei tiedetä, millainen on koodikannan tila. Tällaisia tapauksia ovat esimerkiksi:
– Firmojen yhdistyminen ja teknologioiden yhteensovittaminen.
– Järjestelmän periminen toiselta toimijalta.
– Näkemys ja hallinta järjestelmästä on päässyt rapautumaan.
– Kriittisen toimittajan tai asiantuntijan menetys.
– Järjestelmä halutaan pilveen, muttei tiedetä, onko se taloudellisesti fiksua.
– Halutaan löytää parempia tapoja vastata asiakkaiden tai loppukäyttäjien tarpeisiin.
– Kaivataan ulkopuolisia näkemyksiä, ideoita, tukea ja osaamista.
Mitä koodikatselmointi sisältää?
Rakettitieteen koodikatselmoinnissa arvioidaan asiakkaan alkuperäistä ohjelmistoa ja teknologia-alustaa.
Raketin arkkitehti selvittää asiakkaan kanssa järjestelmän riskit ja kehityspotentiaalin yhtäältä porautuen yksityiskohtiin, toisaalta tarkastellen kokonaisuutta, arkkitehtuuria ja elinkaarikysymyksiä – unohtamatta liiketoiminnallisia kysymyksiä.
Koodikatselmoinnin hinta vain 5 000 € + alv.
Keskitytään kriittisiin kysymyksiin
Koodikatselmoinnin tavoitteena ei ole käydä läpi kaikkea mahdollista, vaan selvittää vastaukset liiketoiminnan kriittisimpiin kysymyksiin.
Tyypillisesti katselmoiniti etenee näin:
1. Kysymyksenasettelu,
2. tutkiminen,
3. havaintojen kirjaaminen,
4. havaintojen tarkastelu ja
5. GOTO 1.
Useimmissa tapauksissa edetään viikon sykleissä. Rauhallinen rytmitys on tärkeää, jotta asiakkaalla on mahdollisuus reagoida huomioihin ja ohjata kysymyksenasettelua.
Havainnot ja toimenpide-ehdotukset dokumentoidaan jatkuvasti eikä vasta erillisessä loppuraportissa.
Asiakas hyödyntää tulokset yksin tai valitsemansa kumppanin kanssa, mahdollisia muutostöitä ei ole pakko ostaa juuri Raketilta.
What is Customer Development Methodology
Steve Blank’s “Customer Development” methodology is a process for building successful startups that focuses on understanding and engaging with customers from the very beginning of the startup’s development.
The Customer Development methodology emphasizes the importance of customer feedback and engagement throughout the startup’s development, with the goal of continuously iterating and improving the product or service based on customer needs. By focusing on customers from the beginning, startups can increase their chances of success and build sustainable businesses.
The methodology involves four main steps:
Customer Discovery: In this step, the startup identifies its target customers and conducts market research to understand their needs and pain points.
Customer Validation: In this step, the startup validates its business model by acquiring its first paying customers and refining its value proposition.
Customer Creation: In this step, the startup focuses on scaling its customer base and growing its business by refining its sales and marketing processes.
Company Building: In this final step, the startup focuses on optimizing its operations, building a strong culture, and securing funding or investment to fuel growth and expansion.
What is Customer Discovery
Steve Blank’s Customer Development methodology emphasizes the importance of validating hypotheses about customers, their problems, and the market before fully developing a product. The Customer Discovery phase is one of the key components of this methodology. It involves several critical activities:
Problem Exploration: In this phase, you aim to deeply understand the pain points, needs, and challenges your potential customers are facing. You engage in conversations, surveys, and observations to identify the real problems worth solving.
Solution Hypothesis: Once you have a clear understanding of the problems, you develop a preliminary solution hypothesis. This involves outlining potential product features or solutions that could address the identified customer problems.
Customer Interviews: Customer Discovery involves conducting one-on-one interviews with potential customers to validate your problem assumptions and solution hypotheses. These interviews are open-ended discussions aimed at learning more about the customers’ pain points, needs, and preferences.
Iterative Feedback: During the interviews, you seek feedback from customers on your proposed solutions. This feedback loop helps you refine your understanding of the problems and adjust your solution hypotheses based on real customer insights.
Validation and Learning: The goal of Customer Discovery is to validate or invalidate your assumptions. You gather insights that allow you to refine your product concept and align it more closely with the actual needs and preferences of your target customers.
Pivot or Persevere: Based on the feedback and validation results, you decide whether to pivot (make significant changes to your product concept) or persevere (continue refining and developing your current approach).
Customer Segmentation: Through Customer Discovery, you may identify different customer segments with varying needs. This helps you tailor your product and marketing strategies for different groups.
Avoiding “Build First” Mistake: The methodology emphasizes avoiding the mistake of building a full product before thoroughly understanding customer needs. Instead, you validate your assumptions early to avoid wasted resources and efforts.
In essence, Customer Discovery is a systematic process of interacting with potential customers to validate assumptions and gather insights that guide the development of a product that truly addresses customer needs. It helps reduce the risk of creating products that nobody wants and ensures that your product is aligned with market demand.
What Is Customer Validation
In Steve Blank’s Customer Development methodology, the Customer Validation phase is the next step after Customer Discovery. It focuses on testing and validating your product hypotheses with a larger audience to ensure that you are building a product that meets customer needs and has market demand. Here are the key components of the Customer Validation phase:
Build Prototypes: Based on the insights gained during the Customer Discovery phase, you create prototypes or early versions of your product. These prototypes don’t need to be fully functional; they serve to showcase the core value proposition and features.
Identify Early Adopters: Early adopters are individuals or businesses who are willing to try out new products and provide feedback. In this phase, you target this specific group who are more likely to embrace innovative solutions.
Customer Feedback Loops: Engage with your early adopters to gather feedback on your prototype. This involves letting them use the product, observing their interactions, and collecting their insights and suggestions.
Iterate and Improve: Use the feedback received from early adopters to iterate and refine your product. This might involve making adjustments to features, user experience, and other aspects based on real-world usage and customer preferences.
Pricing Validation: During Customer Validation, you can also test different pricing models and gather feedback on how potential customers perceive the value of your product relative to its cost.
Market Fit Testing: The goal of this phase is to achieve “product-market fit,” where your product resonates with the target audience and effectively addresses their needs. By validating your product with a larger audience, you can ensure that there is demand and interest in what you’re offering.
Sales and Marketing Validation: This phase is also an opportunity to test your sales and marketing strategies. How you position and communicate your product’s value to customers is crucial, and Customer Validation helps refine these aspects.
Data-Driven Decision Making: Throughout this phase, you collect data on user behavior, feedback, and engagement. This data drives your decisions, ensuring that improvements and adjustments are based on real insights rather than assumptions.
Scaling Strategy: As you validate your product with a broader audience and refine it based on feedback, you can start developing strategies for scaling your product and growing your customer base.
In essence, the Customer Validation phase is about refining your product concept based on real-world feedback and data from early adopters. It’s a critical step in the development process to ensure that your product aligns with customer needs, has market demand, and is positioned for successful growth.
Preparing for Customers and Investors
I specialize in helping startups build a solid foundation for future growth and investment opportunities. By fine-tuning your startup, we’ll ensure you’re well-prepared to impress customers and investors alike.
Winning First Customers
Acquiring initial customers can be a significant milestone for startups. With my guidance, we’ll devise effective strategies to attract and engage your target audience, securing those crucial first reference customers.
Addressing Missing Issues
I assist in identifying and resolving any gaps or challenges your startup may face. By supplementing the missing pieces, we ensure a strong foundation for growth and minimize potential roadblocks.
Key Process Implementation
I provide expert advice on implementing essential processes that drive customer-centricity. From product development to marketing strategies, I’ll advise you how to establish the necessary frameworks for success.
Customer Discovery and Validation
As a leader in this field, I guide and facilitate customer discovery and validation projects. Together, we’ll identify and understand your target market, uncover valuable insights, and validate your business ideas with selected customers before you are investing to the development of the product.
Minimize investment waste
A customer discovery and validation projects helps investors minimize the risk of their investments being wasted on products or services that don’t resonate with the market. By actively involving customers in the development process, startups can validate their ideas, iterate based on feedback, and ensure that the product or service meets customers’ needs. This reduces the chances of investing in ventures with low market viability and increases the likelihood of a positive return on investment.
Maximize the chance of success
Customer development significantly improves the chances of a startup’s success. By involving potential customers early on, startups can gather insights that guide product development, marketing strategies, and business models. This customer-centric approach enhances the startup’s ability to create offerings that align with market demand, resulting in higher customer adoption rates and revenue potential. Investors benefit from a higher likelihood of achieving their desired returns and maximizing the overall success of their startup portfolio.
Professional business development by co-founders
Through the customer development project, co-founders learn valuable skills how to do professional business development. They gain firsthand experience in engaging with customers, understanding their pain points, and fine-tuning their value proposition. This professional development enhances their ability to navigate the market, identify opportunities, and make strategic as well as daily business decisions. Investors can be confident in the capabilities of the co-founders, knowing that they have acquired essential skills that contribute to the startup’s growth and long-term success.
Faster readiness for the next investment round
Customer development expedites a startup’s readiness for subsequent investment rounds. By actively engaging with customers and validating the business model, startups can demonstrate market traction, customer interest, and revenue potential. This positions them favorably for follow-on funding, allowing investors to consider additional investment with a higher level of confidence. The shorter time frame to secure subsequent funding enables faster scaling and growth opportunities for the startup, benefiting both the startup and its investors.
Minimize waste of time, cash, and development work
By engaging in customer development, startups can gather valuable insights and feedback directly from potential customers early on. This helps them avoid investing time, money, and resources into building products or features that may not meet customers’ needs or preferences. By validating ideas and iterating based on customer feedback, startups can reduce the risk of developing products that don’t resonate with the market when it is launched.
Create a tested Business Model
Through customer development, startups have the opportunity to test and validate their business model assumptions. By interacting with potential customers and understanding their pain points, preferences, and willingness to pay, startups can refine their business model accordingly. This ensures that the startup’s value proposition, revenue streams, and cost structure align with customers’ needs and expectations, increasing the chances of success.
Acquire the first customers in the target segment
Customer development allows startups to identify and target specific customer segments more effectively. By actively engaging with potential customers, startups can tailor their products, marketing messages, and customer acquisition strategies to appeal to the selected target segment. This increases the likelihood of attracting early adopters and securing the first customers, providing a solid foundation for growth.
Prepare your startup for investors and scaling
Engaging in customer development demonstrates a startup’s commitment to understanding and addressing customers’ needs. By gathering data and evidence of customer validation, startups can showcase their market knowledge, customer traction, and potential for growth to potential investors. This positions the startup as a more attractive investment opportunity and increases the likelihood of securing funding to support scaling efforts.